If you have any technical problems with a product provided by Dr. Eberl MBE-Komponenten GmbH, please adhere to the following procedure for returning the product to us. We will assign you a "Return Material Authorization" (RMA) number to enable a systematic and fast failure analysis (FMA) as well as prompt service.
Send us the completed "Failure Description - Declaration of Contamination" for the parts to be returned. Our customer service will send you an RMA number.
If applicable, insert the product into the supplied stainless steel protection tube and secure it firmly to the flange with at least three screws.
Use the original packaging. If this is no longer available, be sure to use a sufficiently large cardboard box with enough space for the product and adequate padding material.
Label the package with the assigned RMA number on the outside and include a copy of the completed "Failure Description - Declaration of Contamination".
Send the products to our facilities in Weil der Stadt, Germany. For returns from countries outside the EU, please prepare a commercial invoice for customs clearance. Clearly note "Temporary export for repair" and indicate the HS code* and serial number of the product. If in doubt, send us a draft of the invoice for approval.
Any deviation from the above procedure may result in significant delays in service processing and raise additional costs.
* Harmonized System (HS) codes are unique numbers to classify commercial products used by customs authorities around the world to identify products when assessing duties and taxes. See www.wcotradetools.org/en for more information on the Harmonized System classification.
Examples for Harmonized System Codes (EU combined nomenclature):
|Thermal evaporation sources WEZ, PEZ, VACS, TCC ...||8486 90 00|
|Gas sources HABS, OBS||8419 89 98|
|E-beam evaporators EBV, EBVM, EBVV||8419 89 30|
|Beam Flux monitor BFM||9026 20 80|
|Cooling shrouds CS||8419 90 85|
|Power supplies||8504 40 90|