Customer Service
We guarantee that servicing (parts and labor) will be possible for a period of ten years after the date of acceptance.
In case you have technical problems with one of our products, please follow this procedure:
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Fill in the form “Failure Description - Declaration of Contamination” with detailed failure description.
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Send an e-mail to: service@mbe-components.com or contact your sales manager with detailed failure description.
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In case you want to return the product for repair, proceed as described in "Return policy for repair of products".
Dr. Eberl MBE-Komponenten GmbH implemented a well defined procedure for technical customer support and for processing of customer complaints. It is part of your internal quality management system according to the ISO 9001.
The procedure includes the following:
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The customer can contact us by telephone or email (German and English) on working days Mo to Fr from 8:30 to 16:00.
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Feedback by MBE expert is ensured by email or telephone within two working days.We always try to provide fast reaction and support in case of repair of our products and delivery of spare parts.
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We offer in-house repair and support at customer site within a few days (< 10 working days).
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We provide detailed failure mode analysis in order to improve our products continuously and to avoid it to happen again.
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An FMA report is provided on request.
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We provide clear and well arranged user manuals in order to avoid failures.
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We offer customer training in-house and at customer site in case of MBE system deliveries.
