Failure Reporting Form
We guarantee that servicing (parts and labor) will be possible for a period of ten years after the date of acceptance.
In case you have technical problems with one of our products, please follow this procedure:
- Download “Service Request - Failure Reporting Form”
- Fill in the details of your service request, most importantly product code and serial number of components, project number of your MBE system
- Take photos of the component or system issue and upload to the PDF form
- Save the PDF and submit
Procedure
Dr. Eberl MBE-Komponenten GmbH implemented a well defined procedure for technical customer support and for processing of customer complaints. It is part of your internal quality management system according to the ISO 9001.
The procedure includes the following:
The customer can contact us by telephone or email (German and English) on working days Mo to Fr from 8:30 to 16:00.
Your service request will be reviewed by our service department.
As a next step, we acknowledge a Service Request Number and keep you updated via email.
Feedback by MBE expert is ensured by email or telephone within two working days. We always try to provide fast reaction and support in case of repair of our products and delivery of spare parts.
We offer in-house repair and support at customer site within a few days (< 10 working days).
We provide detailed failure mode analysis in order to improve our products continuously.
Return product for repair
In case you want to return the product for repair, proceed as described in Return policy for repair of products.